Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Train World in Brussels

1. What is Train World in Brussels?

Train World is Belgium’s official railway museum, showcasing the history and evolution of trains through immersive exhibits, historic locomotives, and interactive displays. It is one of the most unique museums in Brussels and a must-visit attraction for all ages.

2. Where is Train World located?

Train World is located at Schaerbeek Railway Station in Brussels, making it easily accessible by train and public transport. Address: Place Princesse Elisabeth 5, 1030 Schaerbeek, Brussels, Belgium.

3. What are the opening hours of Train World?

Train World is closed on Mondays. From Tuesday to Sunday, it is open from 10:00 AM to 5:00 PM, with the last admission at 3:30 PM.

4. How long does it take to visit Train World?

Most visitors spend 1.5 to 2 hours exploring Train World. This allows enough time to view the locomotives, enjoy the immersive installations, and engage with the interactive exhibits at a relaxed pace.

5. Is Train World suitable for children and families?

Yes, Train World is a family-friendly attraction. Children enjoy the large trains, visual displays, and interactive elements, while adults appreciate the history, design, and engineering behind the exhibits.

6. Is Train World wheelchair accessible?

Yes, Train World is fully accessible for visitors with reduced mobility. Elevators, ramps, and accessible restrooms are available throughout the museum.

7. Can I take photos inside Train World?

Photography for personal use is allowed inside Train World. However, flash photography, tripods, and professional equipment are not permitted.

8. How do I get to Train World using public transportation?

Train World is directly accessible by train via Schaerbeek Station. It is also well connected by tram and bus routes from Brussels city center, making public transport the easiest way to visit.

9. Should I book Train World tickets in advance?

Yes, booking Train World tickets online in advance is highly recommended. It helps secure your entry, avoids queues, and ensures a smooth visit—especially during weekends, holidays, and peak tourist seasons.